You know the story ... over the
years we've been asked stacks of
questions and a lot of these have been asked more than once. So, here's
our contribution to the FAQs Hall Of Fame. We hope that if you have a
question to ask you will look here for the answer first. If not, ask away and if the question is
FAQs-worthy we'll add it to the list. We've tried to categorise the
questions under logical headings.
Snowboard and Ski
I have both skis and a
snowboard. I want to take both to Canada. Got anything for
If you're travelling alone,
you'll only want one bag for your skis and board, and preferably the same bag
for your two pairs of boots. We've got just the thing - the double ski
bag works perfectly for both skis and snowboard. As long as you don't
have skis longer than, say 185cm, and who does these days? - we can sort you
out - take our 190cm bag. If your skis are shorter you can choose from a
190cm bag or the more compact 175cm size.
I hate the idea
of my gear getting damaged by baggage handlers. I also hate not having a
separate bag to keep my boots away from my clothing.
You've just described
why we came up with the design for our snowboard and ski bags! We also
hate that. Each of our bags have separate compartments to hold ski or
snowboard boots. In the case of the double ski bag, it actually has 3
sizeable compartments - two, each big enough for a pair of snowboard/ski boots
and a 3rd smaller one for other accessories, like gloves, beanies, goggles and
smaller bits and pieces.
As far as padding is
concerned, there's stacks of protection in these bags. While nobody can
completely rule out damage from baggage handlers, if they really put their
mind to it, we are very confident that the risk of damage through accidents in
transit is very very small. We have sold hundreds of these bags over the
past few seasons and we have never yet had a customer report that they did not
meet their expectations. Indeed, feedback from customers has only
reassured us that we're on the right track.
refuses to leave her 'pretty' ski bag at home, but it has no wheels.
I'll be carrying it all 'round New Zealand. Any ideas?
You're making us feel
like Dear Abbie. Please leave us out of arguments between the
sexes. But as far as bags are concerned you've got two options. 1. Buy
her one of ours, we now for 2011/12 have new camo, and diamond designs - all
quite nice and surely one will be her idea of 'pretty'. 2. If you
can't get her to part with the current 'pretty' bag, then all is not
lost. Get one of ours yourself - you can get one of the new
styles we just mentioned, or go big manly and black, as you prefer.
Get either the ski bag, or the snowboard bag, depending on what you prefer to
ride in the snow. Both types of Liquid Glass Oz wheelie bags
come with 'Pack Mule' straps. The straps help keep the zips on your bag
safe during transit, but they also allow you to attach another (smaller)
bag, after the bags get off the baggage carousel at your destination.
It's that easy!
difference between your aluminium ski poles and those from better known ski
companies? And, do I have to pay extra if buying a bag from Liquid Glass
In reality, aside from
the brand name, virtually nothing at all. Our factory also makes name
brand aluminium ski poles for people who are looking for these, so you
can understand that the same high quality goes into ours, only our customers
will pay a fraction of the price. If you want a Blizzard, Head or
any of the others, that's fine, but you will pay, and after the name is
scratched off you might wonder if you would have done better by grabbing some
If you want ski
poles and you're also buying one of our ski bags, we will absorb the
additional freight cost. You'll have to pay less than $30 for a pair of
quality stocks - less than half the price of the better known brands.
That's nothing less than a bargain.
Surfboard Covers and
I'm going to Bali for a
surf trip. Are your covers good enough to protect my
The latest Liquid Glass
Oz design board covers offer super thick 10mm padding which is designed
to minimise the risk of damage to your board across a range of travel
encounters. The 10mm padding goes completely around the cover, plus we
have additional protection (another 5mm) and heavy duty rip and tear -
resistant covering material for the nose and tail, which are the prime target
areas for impacts. On top of that we have double weight PE silver reflective
tarpee - this makes the cover one of the strongest about.
As you know, it is ALWAYS hot
in Indo and your surf wax can easily become a molten mess inside your board
cover. For that reason, we only supply fully reflective surboard covers
that will help keep the sun's damaging rays off your gear. We've heard
the doubting Thomases who claim that a coloured heavy weight nylon will do the
same, but over 20 years of overseas surfing trips tells you a different
story. While the heavy weight nylon is nice and protective against
bumps, it does virtually nothing for sun protection. From experience, it
is no fun using a tent pole to try to break the wax seal between board and
cover, but I guess it is fun if you watching some poor soul doing
HATI! HATI! We
can't absolutely guarantee that the worst endeavours of airline baggage
handlers, or bemo packers in Indo won't ding or crush the rails of your
board. Nobody can. But with our covers you will stand a much
better chance than most. We would suggest you take at least one spare
board and remove your fins for travel if you can. The cover is not going
to protect your board against damage from the reef, or impacts with other
boards in the line up, so being prepared with a back up plan is a really good
idea. If you've got room, we would suggest tossing in some duct
tape. If you can't get a professional repair while away at least you can
make your board watertight. NB Rapid repair resin kits are not
allowed on planes, so don't bother packing
I'm looking for a
cover for my 8' 7S Superfish. Can you help?
Sure. We have an
8'0" long board/mini mal cover which will do the trick. Your
board should fit inside quite nicely with a couple of inches spare either
end. That is not too much to be annoying if you drive with your board on
the roof. Any slack can easily be taken up by the assortment of gear,
like towels, wettie, booties and such - things that we normally put inside the
cover when they are wet anyway.
If you're worried about
the nose flapping about in the wind, then don't be. The nose is a
combined 30mm of high density foam, with scratch and tear resistant covering
on both sides. With that much protection, even if your board was a lot
smaller than the cover, and pushed right to the bottom, the nose is more like
a cone than a tarp. At worst, it might bend, but it won't
I need a cover
for my fish. It's the new style with a 5 fin set up.
As long as your board
is not too full in the nose we can help you. Our Liquid Glass
Oz fish or fun covers were designed for the traditional fish, with
a semi pointed/hybrid style nose. If your board is more like a
mini mal in the nose department then we can't assist, yet. To be safe
send us an email and we
will be happy to check the fit for you. What we'll ask is that you get
the tape measure and wrap it around the board 14 inches down from the
nose. Give us the circumference in inches and we can tell you if it's
too big or just right.
The fin side is no
issue. Those 5 fin slots are all removeable, so if the fitting is too
tight you won't have any trouble sliding your board in. You can put your
spare fins in the external compartment.
We're off to the
Maldives - we both want a double travel bag for a 9'4" longboard and 7'6"
Easy. As long as
the rails are not too thick we are in business. We've done this one
before. Remove fins and all should be fine. We would recommend putting
one of the boards in a sock. Obviously, you will want to double check
board fit well before the trip. On the positive side, of all the
customers who have tried it's so far been 100% success.
I want a
lightweight leggie for my shortboard. Got any?
Yes, but only in 6ft
size. Aside from that we only stock quality leggies with 7mm heavy duty
polyurethane cores. The lightweight cores used by some competitors and
grommets for boards over 6ft are not our bag. When you want a leggie that will
last come back and see us.
All our leggies feature
double swivvels, double thickness ankle strap, triple rail saver and key
pockets. We might be able to save some weight by removing these
features, or by using a smaller diameter core, but we don't like swimming to
the beach, nor do we like surfing with tangled leggies. We're too old to
jog back home after a surf in Lennox Head, so we also appreciate our car
still being at the beach when we paddle in.
We can send you a 7mm
leggy in a wide variety of sizes; 6ft, 7ft, 8ft, 9ft, 10ft and 12ft. Or
just the one size for the 5.5mm comp leggy - 6ft.
What payment methods do
Pretty much all you can
think of, including good old fashioned cash, if you wish to collect from
We have secure credit card
(Visa/Mastercard) processing through checkout, or you can opt for direct
deposit to our account, or use your Paypal account if you have one. If
you don't mind waiting we will accept your cheques or money orders, although
you will need to wait for cheques to clear before we despatch your
I want my order
right away. Can I still pay by direct deposit?
banks often take a few days to move funds from our customers' accounts to
ours, it is still possible for us to send your order straight away.
Just make the deposit on the internet as per usual and email us a copy of
the bank transaction receipt. We will then package your order and sent
How long will it take for my order to reach
This depends on where you are and how you elected to pay for
We post from regional NSW and most orders will reach the eastern
States within a few days of receiving cleared funds. If you live in SA
or WA you will be used to some delays in postage and it may take up to 5
working days to get to you. if you have sent us a cheque please
understand that this will take a few days to reach us then another few to
clear - it could take up to 10 days for us to get cleared funds in our
account, which will slow down delivery time.
We recommend against using cheques or money orders if you need a
I've been waiting more than 5 working days since I placed
an order. Where is my item?
If you have paid by Paypal or credit card most customers would
have received their orders by now.
If you have waited 5 working days please check your local post
office for a parcel awaiting your signature. We send almost all our
items by Registered Post or the Australia Post Click and Send tracked parcel
service. In some cases, Australia Post has swiftly delivered the item to
the local post office, but they have not left a card in your letter/post
office box prompting you to come in and pick it up. Email us with your invoice number
and we will tell you the registered item number and when it was sent.
When you speak to the post office manager you can quote that number and tell
them you are expecting a delivery from Liquid Glass Oz. If the item is a
surfboard cover or similar you might tell them it is large - they will no
doubt be keen to get it out the door.
These days you can also track items using the Australia Post
tracking service. This service is quite good, but occasionally an item
we have lodged with the post office does not show as an 'event'.
Invariably, the item arrives the next day without having been scanned at the
If you sent a cheque or money order this is probably to be
expected. The order will be sent when we get cleared funds.
About Paypal eCheques. Every now and then we've had
customers ask why we haven't received their Paypal
payment when they thought it was instantly processed. Every time this
has been a Paypal eCheque which has to clear first. Paypal instructs
sellers to not send the item until funds are in their accounts, and Paypal
tells us when this has happened. If you have plenty of funds in your
Paypal account, or if your Paypal account is linked to a credit card, as most
people do, then this will not effect you. However, if you made your
payment to Paypal with a deposit from a bank account there can be
delays. The funds may have left your account, but they have not yet
arrived at Paypal.
How do I check that my
ultrasonic cleaner is working?
Ever wondered if the machine is
doing what it is supposed to? How do you know that the machine is
generating ultrasonic waves that will clean your dirty gear? If it is
churning up the water does that mean it's blasting the gunk off my old parts -
sadly, the answer to this question is NO.
our blog on testing your ultrasonic cleaner.
Is ultrasonic cleaning
safe for every object?
In general, ultrasonic cleaning
is a very safe process that gives sparkling clean results for a huge variety
of items with even the grottiest of contaminants. However, there
are some items which should stay out of the cleaner. For instance, count
out opals and a number of the softer gemstones, plus artificial diamonds and
any stone with 'inclusions'. Solid gold, sterling silver, and of course,
'real' diamonds, will cause you no trouble at all.
If you are in any doubt please
refer the item to the supplier, or if you get no joy there, ask us and we'll
do our best to answer your question. NB Do NOT place any part of your
body in the cleaning tank while the cleaner is operating. Immersing the
human body into the ultrasonic tank water while the machine is operating has
been linked to early onset of arthritus. We have seen the results
ourselves. Please do NOT try this and ensure that children are kept well
How long should I
leave the items in the tank for cleaning?
That depends. The
more contaminated an item is, the longer it will take to be cleaned. Try
it and see - run bursts of, say 5-10 minutes, until you get the results you
want. It will help if the water in the tank is heated and if you add a
few drops of detergent. It also helps if the tank is not 'crowded' - the
more items to be cleaed the longer it will take. If you are trying to clean
lots of items at a time, expect it to take a while and set the timer
What sort of
people might need an ultrasonic cleaner?
Ultrasonics are for jewellers (obviously), motor vehicle wreckers, auto
mechanics, mower repairmen, aeronautical engineers, dive equipment repair
guys, marine mechanics, fisher people, tatooists, lapidary hobbyists,
recreational shooters, dentists, vets, doctors surgeries and in fact every
Do I always have
to keep water up near the top of the tank?
You bet. Keeping water above 2/3rds tank level is
critical. We recommend keeping the water within 3 cms of the top of the
tank - all our machines are shipped with a clear label showing the min
desirable water level.
Ultrasonic cleaning depends on liquid medium in the tank.
Cleaning will ONLY occur when the object to be cleaned is covered by liquid in
the tank. Furthermore, heated machines can quickly fail if the
water level is allowed to drop too far, or if the tank is drained before the
water cools. When this occurs the heating pad can burn out and
resultant damage would not be covered by the manufacturer's warranty.
NB Please note that if the cleaner is not switched off after the
cleaning cycle the heater will still keep the water at the set
temperature. For tradesmen wanting rapid cleaning action, this is
ideal because the tank temperature will stay where they want it all the
time. But it also means that the water level needs to be
monitored. If you cannot monitor the water level we recommend turning
the machine OFF or setting the thermostat at zero C after cleaning each
To protect your investment, keep water at the correct
level and always follow the instructions in the user
My old carbie won't fit in the basket very well. Can I just
remove the basket to help it fit?
Please don't. The basket is there for a reason. Sure, it takes up
some room in the tank, but you actually need some clearance between the object
you want cleaned and the tank base and sides for it to clean properly. Since
the cleaner requires a liquid medium to do its job, if the cleaning object is
against the tank sides or base it will not be cleaned properly. You can
actually cause damage if you don't use the basket.
If your carbie is too big we'd suggest you try cleaning it in two
cycles, or buy a larger machine. This will be cheaper than damaging the
machine you already have.
I'm a recreational shooter who wants to clean his fired
cartridges. How do I do that?
Shooters are a bit part of our market and many clubs have bought
our larger units to help mentor the younger members in preparation of ammo and
cleaning of their firearms.